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IT\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u5bfe\u5fdc\u306e\u5168\u4f53\u50cf<\/strong><\/h2>\n\n\n\n
\n
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\"IT\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u5bfe\u5fdc\u306e\u5168\u4f53\u50cf\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

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\n

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\n

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L1\/L2\/L3\u306e\u968e\u5c64\u3092\u8a2d\u8a08\u3059\u308b\u9032\u3081\u65b9<\/strong><\/h2>\n\n\n\n
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\"L1\/L2\/L3\u306e\u968e\u5c64\u8a2d\u8a08\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

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\n

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L2\u306f\u8a73\u7d30\u306a\u30ed\u30b0\u5206\u6790\u3001\u4e00\u6642\u5fa9\u65e7\u3001\u76e3\u8996\u30eb\u30fc\u30eb\u306e\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u3092\u62c5\u5f53\u3057\u307e\u3059\u3002L1\u3067\u89e3\u6c7a\u3067\u304d\u306a\u304b\u3063\u305f\u4e8b\u8c61\u3092\u5f15\u304d\u53d6\u308a\u3001\u539f\u56e0\u3092\u7d5e\u308a\u8fbc\u3093\u3067\u66ab\u5b9a\u5bfe\u5fdc\u3092\u6253\u3064\u5c64\u3067\u3059\u3002L3\u306f\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u5909\u66f4\u3084\u30c7\u30d0\u30c3\u30b0\u3001\u6839\u672c\u539f\u56e0\u306e\u89e3\u6c7a\u3068\u3044\u3063\u305f\u4e0a\u6d41\u3092\u6271\u3044\u307e\u3059\u3002L3\u307e\u3067\u4e0a\u304c\u308b\u4e8b\u8c61\u306f\u6570\u3053\u305d\u5c11\u306a\u3044\u3082\u306e\u306e\u3001\u653e\u7f6e\u3059\u308c\u3070\u518d\u767a\u3057\u7d9a\u3051\u308b\u305f\u3081\u3001\u6052\u4e45\u5bfe\u7b56\u3092\u3069\u3053\u307e\u3067\u8e0f\u307f\u8fbc\u3080\u304b\u304c\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u306e\u5b89\u5b9a\u6027\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\n

RACI\u3067\u8cac\u4efb\u5206\u754c\u70b9\u3092\u660e\u6587\u5316\u3059\u308b<\/strong><\/strong><\/strong><\/h3>\n<\/div>\n\n\n\n

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\n
\n
\"\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u30d5\u30ed\u30fc\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

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\n

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\n

\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u7d61\u4f53\u5236\u3092\u6574\u3048\u308b<\/strong><\/strong><\/strong><\/h3>\n<\/div>\n\n\n\n

\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u306f\u3001\u8ab0\u306b\u3001\u3069\u306e\u624b\u6bb5\u3067\u3001\u3069\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9023\u7d61\u3059\u308b\u304b\u3092\u5b9a\u3081\u305f\u3082\u306e\u3067\u3059\u3002\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30aa\u30f3\u30b3\u30fc\u30eb\u30c4\u30fc\u30eb\u306a\u3069\u9023\u7d61\u7d4c\u8def\u3092\u4e00\u672c\u5316\u3057\u3001\u62c5\u5f53\u8005\u304c\u6355\u307e\u3089\u306a\u3044\u5834\u5408\u306e\u4ee3\u66ff\u9023\u7d61\u5148\u307e\u3067\u6c7a\u3081\u3066\u304a\u304d\u307e\u3059\u3002\u9023\u7d61\u5148\u304c\u53e4\u3044\u307e\u307e\u653e\u7f6e\u3055\u308c\u3066\u3044\u3066\u3001\u3044\u3056\u3068\u3044\u3046\u6642\u306b\u8ab0\u306b\u3082\u3064\u306a\u304c\u3089\u306a\u3044\u3068\u3044\u3046\u306e\u306f\u3001\u73fe\u5834\u3067\u610f\u5916\u306a\u307b\u3069\u591a\u3044\u5931\u6557\u3067\u3059\u3002<\/p>\n\n\n\n

\u9023\u7d61\u4f53\u5236\u3067\u306f\u3001\u6280\u8853\u7684\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3060\u3051\u3067\u306a\u304f\u3001\u7d4c\u55b6\u5c64\u3084\u9867\u5ba2\u3078\u306e\u5831\u544a\u30eb\u30fc\u30c8\u3082\u5fd8\u308c\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u91cd\u5927\u969c\u5bb3\u3067\u306f\u3001\u5fa9\u65e7\u4f5c\u696d\u3068\u4e26\u884c\u3057\u3066\u300c\u3044\u3064\u3001\u4f55\u3092\u3001\u8ab0\u304c\u300d\u5bfe\u5916\u7684\u306b\u8aac\u660e\u3059\u308b\u304b\u304c\u554f\u308f\u308c\u307e\u3059\u3002\u30d0\u30f3\u30c0\u30a4\u30ca\u30e0\u30b3\u30aa\u30f3\u30e9\u30a4\u30f3\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u30b2\u30fc\u30e0\u306e\u30b5\u30fc\u30d0\u30fc\u904b\u7528\u76e3\u8996\u3092\u59d4\u8a17\u3057\u300124\u6642\u9593365\u65e5\u306e\u6709\u4eba\u76e3\u8996\u3068\u72ec\u81ea\u306e\u81ea\u52d5\u76e3\u8996\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u30b5\u30fc\u30d3\u30b9\u505c\u6b62\u3092\u9632\u3044\u3067\u3044\u307e\u3059\u304c\u3001\u3053\u3046\u3057\u305f\u5b89\u5b9a\u904b\u7528\u306e\u88cf\u306b\u306f\u660e\u78ba\u306a\u9023\u7d61\u30fb\u5831\u544a\u4f53\u5236\u306e\u6574\u5099\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

MTTR\u3092\u77ed\u7e2e\u3057\u518d\u767a\u3092\u6b62\u3081\u308b\u9032\u3081\u65b9<\/strong><\/h2>\n\n\n\n
\n
\n
\"MTTR\u77ed\u7e2e\u3068\u518d\u767a\u9632\u6b62\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u76e3\u8996\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u6210\u679c\u306f\u3001\u6700\u7d42\u7684\u306bMTTR\uff08\u5e73\u5747\u4fee\u5fa9\u6642\u9593\uff09\u306e\u77ed\u7e2e\u3068\u3057\u3066\u73fe\u308c\u307e\u3059\u3002MTTR\u306f\u969c\u5bb3\u767a\u751f\u304b\u3089\u5fa9\u65e7\u307e\u3067\u306e\u5e73\u5747\u6642\u9593\u3067\u3001\u3053\u308c\u3092\u7e2e\u3081\u308b\u3053\u3068\u306f\u4e8b\u696d\u640d\u5931\u306e\u6700\u5c0f\u5316\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u691c\u77e5\u304b\u3089\u5fa9\u65e7\u307e\u3067\u306e\u3069\u3053\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u304b\u3092\u6bb5\u968e\u3054\u3068\u306b\u8a08\u6e2c\u3057\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u7279\u5b9a\u3057\u3066\u6f70\u3057\u3066\u3044\u304f\u306e\u304c\u3001\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u7d99\u7d9a\u6539\u5584\u3067\u3059\u3002<\/p>\n\n\n\n

\u305f\u3060\u3057\u3001\u5fa9\u65e7\u3092\u6025\u3050\u3042\u307e\u308a\u66ab\u5b9a\u5bfe\u5fdc\u3060\u3051\u3067\u7d42\u308f\u3089\u305b\u308b\u3068\u3001\u540c\u3058\u969c\u5bb3\u304c\u4f55\u5ea6\u3082\u518d\u767a\u3057\u307e\u3059\u3002\u4e00\u6642\u5fa9\u65e7\u3068\u6052\u4e45\u5bfe\u7b56\u3092\u5206\u3051\u3066\u7ba1\u7406\u3057\u3001\u6839\u672c\u539f\u56e0\u5206\u6790\uff08RCA\uff09\u3092\u5fc5\u305a\u30d5\u30ed\u30fc\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3001\u9577\u671f\u7684\u306bMTTR\u3092\u4e0b\u3052\u308b\u8fd1\u9053\u3067\u3059\u3002\u518d\u767a\u304c\u6e1b\u308c\u3070\u5bfe\u5fdc\u4ef6\u6570\u305d\u306e\u3082\u306e\u304c\u6e1b\u308a\u3001\u73fe\u5834\u306e\u8ca0\u62c5\u304c\u96ea\u3060\u308b\u307e\u5f0f\u306b\u8efd\u304f\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\n

\u81ea\u52d5\u5316\u3067\u4e00\u6b21\u5bfe\u5fdc\u306e\u8ca0\u8377\u3092\u4e0b\u3052\u308b<\/strong><\/strong><\/strong><\/h3>\n<\/div>\n\n\n\n

MTTR\u77ed\u7e2e\u3067\u5927\u304d\u306a\u52b9\u679c\u3092\u751f\u3080\u306e\u304c\u3001\u4e00\u6b21\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3067\u3059\u3002\u691c\u77e5\u304b\u3089\u5207\u308a\u5206\u3051\u3001\u30c1\u30b1\u30c3\u30c8\u8d77\u7968\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u307e\u3067\u3092\u30c4\u30fc\u30eb\u3067\u81ea\u52d5\u5316\u3059\u308c\u3070\u3001\u4eba\u304c\u52d5\u304d\u51fa\u3059\u307e\u3067\u306e\u6642\u9593\u3092\u5927\u5e45\u306b\u5727\u7e2e\u3067\u304d\u307e\u3059\u3002\u5b9f\u969b\u3001\u30a2\u30a4\u30ec\u30c3\u30c8\u306ecloudpack\u3067\u306f\u30a2\u30e9\u30fc\u30c8\u5168\u4f53\u306e\u7d0480%\u3092\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u3067\u81ea\u52d5\u51e6\u7406\u3057\u3001\u4eba\u624b\u306e\u5bfe\u5fdc\u3092\u6b8b\u308a20%\u306b\u7d5e\u308a\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002DTS\u306eReSM\u3067\u3082\u30a2\u30e9\u30fc\u30c8\u306e80%\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u5b9f\u7e3e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u4e2d\u5c0f\u4f01\u696d\u3067\u3082\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u76e3\u8996\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u3068\u7570\u5e38\u691c\u77e5\u30fb\u539f\u56e0\u5207\u308a\u5206\u3051\u306e\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u5de5\u6570\u3092\u6700\u5927\u7d048\u5272\u524a\u6e1b\u3057\u305f\u4e8b\u4f8b\u304c\u3042\u308a\u307e\u3059\u3002\u81ea\u52d5\u5316\u306f\u5927\u4f01\u696d\u3060\u3051\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305a\u306f\u983b\u767a\u3059\u308b\u5b9a\u578b\u5bfe\u5fdc\u304b\u3089\u81ea\u52d5\u5316\u3057\u3001\u4eba\u306f\u5224\u65ad\u304c\u5fc5\u8981\u306a\u4e8b\u8c61\u306b\u96c6\u4e2d\u3059\u308b\u3002\u3053\u306e\u5f79\u5272\u5206\u62c5\u304c\u3001\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u5b89\u5b9a\u904b\u7528\u3092\u5b9f\u73fe\u3059\u308b\u73fe\u5b9f\u7684\u306a\u9032\u3081\u65b9\u3067\u3059\u3002\u81ea\u52d5\u5316\u3084\u95be\u5024\u8a2d\u8a08\u306e\u5177\u4f53\u306fIT\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u5bfe\u5fdc\u306e\u5b8c\u5168\u30ac\u30a4\u30c9<\/a>\u3067\u5168\u4f53\u50cf\u3068\u3042\u308f\u305b\u3066\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\n

\u30a2\u30e9\u30fc\u30c8\u75b2\u52b4\u3092\u9632\u3050\u95be\u5024\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0<\/strong><\/strong><\/strong><\/h3>\n<\/div>\n\n\n\n

MTTR\u3092\u4e0b\u3052\u308b\u3046\u3048\u3067\u898b\u843d\u3068\u3055\u308c\u304c\u3061\u306a\u306e\u304c\u3001\u30a2\u30e9\u30fc\u30c8\u305d\u306e\u3082\u306e\u306e\u8cea\u3067\u3059\u3002\u76e3\u8996\u5bfe\u8c61\u304c\u591a\u3059\u304e\u305f\u308a\u3001\u3057\u304d\u3044\u5024\u304c\u4e0d\u9069\u5207\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u5927\u91cf\u306e\u901a\u77e5\u306b\u57cb\u3082\u308c\u3066\u91cd\u5927\u969c\u5bb3\u3092\u898b\u843d\u3068\u3059\u300c\u30a2\u30e9\u30fc\u30c8\u75b2\u52b4\u300d\u304c\u8d77\u3053\u308a\u307e\u3059\u3002\u30aa\u30aa\u30ab\u30df\u5c11\u5e74\u5316\u3057\u305f\u30a2\u30e9\u30fc\u30c8\u306f\u3001\u305d\u308c\u81ea\u4f53\u304c\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u73fe\u5834\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u30b3\u30c4\u304c\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u8a2d\u5b9a\u3092\u305d\u306e\u307e\u307e\u4f7f\u308f\u306a\u3044\u3053\u3068\u3067\u3059\u3002\u305f\u3068\u3048\u3070CPU\u4f7f\u7528\u738780%\u3067\u5373\u901a\u77e5\u3068\u3044\u3046\u8a2d\u5b9a\u3067\u306f\u3001\u4e00\u77ac\u306e\u30b9\u30d1\u30a4\u30af\u3067\u3082\u9cf4\u308a\u7d9a\u3051\u307e\u3059\u3002\u300c5\u5206\u9593\u7d99\u7d9a\u3057\u305f\u3089\u901a\u77e5\u3059\u308b\u300d\u3068\u7d99\u7d9a\u6642\u9593\u3092\u6761\u4ef6\u306b\u52a0\u3048\u308b\u3060\u3051\u3067\u3001\u7121\u8996\u3057\u3066\u3088\u3044\u30ce\u30a4\u30ba\u304c\u6fc0\u6e1b\u3057\u307e\u3059\u3002\u518d\u767a\u9632\u6b62\u306e\u30d5\u30ed\u30fc\u3092\u5fb9\u5e95\u3057\u3001\u4e8c\u6b21\u904b\u7528\u30c1\u30fc\u30e0\u304c\u6052\u4e45\u6539\u5584\u3092\u7a4d\u307f\u91cd\u306d\u305f\u73fe\u5834\u3067\u306f\u3001\u76ee\u6a1999.9%\u3092\u4e0a\u56de\u308b\u30a2\u30e9\u30fc\u30c8\u6b63\u5e38\u5bfe\u5fdc\u738799.99%\u3092\u9054\u6210\u3057\u3001\u5bfe\u5fdc\u6642\u9593\u3092\u7d2f\u8a081\u4e07\u6642\u9593\u4ee5\u4e0a\u524a\u6e1b\u3057\u305f\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002\u95be\u5024\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u306f\u3001\u307e\u3055\u306b\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u571f\u53f0\u3092\u6574\u3048\u308b\u4f5c\u696d\u3067\u3059\u3002<\/p>\n\n\n\n

SLA\u3068KPI\u3067\u76e3\u8996\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u904b\u7528\u3059\u308b<\/strong><\/h2>\n\n\n\n
\n
\n
\"SLA\u3068KPI\u306b\u3088\u308b\u54c1\u8cea\u7ba1\u7406\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u3092\u4f5c\u3063\u305f\u3060\u3051\u3067\u306f\u54c1\u8cea\u306f\u5b89\u5b9a\u3057\u307e\u305b\u3093\u3002SLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5408\u610f\uff09\u3068KPI\u3067\u3001\u5bfe\u5fdc\u306e\u8cea\u3092\u6570\u5024\u3068\u3057\u3066\u904b\u7528\u3057\u7d9a\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002SLA\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5fdc\u7b54\u6642\u9593\u3084\u7a3c\u50cd\u7387\u3068\u3044\u3063\u305f\u7d04\u675f\u4e8b\u3092\u3001KPI\u306f\u305d\u306e\u9054\u6210\u5ea6\u3092\u6e2c\u308b\u6307\u6a19\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u611f\u899a\u3067\u306f\u306a\u304f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u6539\u5584\u3092\u56de\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u81ea\u793e\u904b\u7528\u3067\u3082KPI\u3092\u7f6e\u304f\u4fa1\u5024\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u7279\u306bMSP\u3078\u59d4\u8a17\u3059\u308b\u5834\u5408\u306fSLA\u304c\u5951\u7d04\u306e\u54c1\u8cea\u3092\u62c5\u4fdd\u3059\u308b\u751f\u547d\u7dda\u306b\u306a\u308a\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u3084\u7a3c\u50cd\u7387\u306e\u57fa\u6e96\u304c\u66d6\u6627\u306a\u307e\u307e\u5951\u7d04\u3059\u308b\u3068\u3001\u969c\u5bb3\u304c\u8d77\u304d\u3066\u3082\u300c\u5951\u7d04\u4e0a\u306f\u554f\u984c\u306a\u3044\u300d\u3068\u3055\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u59d4\u8a17\u306e\u524d\u63d0\u3068\u306a\u308bSLA\u8a2d\u8a08\u307e\u3067\u542b\u3081\u3066\u3001\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u3068\u3057\u3066\u6349\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n

\n

\u5fdc\u7b54\u6642\u9593\u30fb\u7a3c\u50cd\u7387\u306a\u3069\u6e2c\u308b\u3079\u304d\u6307\u6a19<\/strong><\/strong><\/strong><\/h3>\n<\/div>\n\n\n\n

\u76e3\u8996\u5bfe\u5fdc\u3067\u8a2d\u5b9a\u3059\u3079\u304d\u4ee3\u8868\u7684\u306aKPI\u306b\u306f\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5fdc\u7b54\u6642\u9593\uff08\u4f8b: \u91cd\u5927\u969c\u5bb3\u306f30\u5206\u4ee5\u5185\u306b\u4e00\u6b21\u5fdc\u7b54\uff09\u3001\u7a3c\u50cd\u7387\uff08\u4f8b: 99.9%\u4ee5\u4e0a\uff09\u3001MTTR\u3001\u518d\u767a\u7387\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u5b9a\u70b9\u89b3\u6e2c\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u3069\u3053\u304c\u5f31\u3044\u304b\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002\u5fdc\u7b54\u306f\u901f\u3044\u304c\u5fa9\u65e7\u304c\u9045\u3044\u306a\u3089L2\/L3\u306e\u4f53\u5236\u306b\u8ab2\u984c\u304c\u3042\u308a\u3001\u518d\u767a\u7387\u304c\u9ad8\u3044\u306a\u3089\u6839\u672c\u539f\u56e0\u5206\u6790\u304c\u4e0d\u5341\u5206\u3060\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u6307\u6a19\u306f\u591a\u3051\u308c\u3070\u3088\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u73fe\u5834\u304c\u8ffd\u3048\u308b\u6570\u306b\u7d5e\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u3068\u7d50\u3073\u3064\u304f\u6307\u6a19\u3092\u512a\u5148\u3057\u307e\u3059\u3002\u7a3c\u50cd\u738799.9%\u306899.99%\u3067\u306f\u3001\u5e74\u9593\u306e\u8a31\u5bb9\u505c\u6b62\u6642\u9593\u304c\u7d048.8\u6642\u9593\u304b\u3089\u7d0453\u5206\u3078\u3068\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002\u3069\u306e\u6c34\u6e96\u3092\u76ee\u6307\u3059\u304b\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u91cd\u8981\u5ea6\u3068\u30b3\u30b9\u30c8\u306e\u30d0\u30e9\u30f3\u30b9\u3067\u6c7a\u3081\u308b\u3079\u304d\u3067\u3059\u3002\u904e\u5270\u306a\u76ee\u6a19\u306f\u5bfe\u5fdc\u30b3\u30b9\u30c8\u3092\u8df3\u306d\u4e0a\u3052\u308b\u3060\u3051\u3067\u7d42\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\n

\u30ec\u30d3\u30e5\u30fc\u4f1a\u3067PDCA\u3092\u56de\u3059<\/strong><\/strong><\/strong><\/h3>\n<\/div>\n\n\n\n

KPI\u3092\u8a2d\u5b9a\u3057\u305f\u3089\u3001\u5b9a\u671f\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u3068\u30ec\u30d3\u30e5\u30fc\u4f1a\u3067PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u307e\u3059\u3002\u6708\u6b21\u3067\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u50be\u5411\u3092\u632f\u308a\u8fd4\u308a\u3001\u983b\u767a\u3059\u308b\u4e8b\u8c61\u306b\u6052\u4e45\u5bfe\u7b56\u3092\u6253\u3061\u3001\u3057\u304d\u3044\u5024\u3084\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u66f4\u65b0\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3053\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306f\u751f\u304d\u305f\u4ed5\u7d44\u307f\u3068\u3057\u3066\u9032\u5316\u3057\u7d9a\u3051\u307e\u3059\u3002\u4f5c\u308a\u3063\u3071\u306a\u3057\u306e\u30d5\u30ed\u30fc\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u5909\u5316\u306b\u53d6\u308a\u6b8b\u3055\u308c\u3066\u3059\u3050\u5f62\u9ab8\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u30ec\u30d3\u30e5\u30fc\u4f1a\u306f\u3001\u793e\u5185\u3068MSP\u304c\u540c\u3058\u30c7\u30fc\u30bf\u3092\u898b\u3066\u8b70\u8ad6\u3059\u308b\u5834\u3068\u3057\u3066\u3082\u6a5f\u80fd\u3057\u307e\u3059\u3002SLA\u306e\u9054\u6210\u72b6\u6cc1\u3092\u5171\u6709\u3057\u3001\u672a\u9054\u304c\u3042\u308c\u3070\u305d\u306e\u539f\u56e0\u3068\u6539\u5584\u7b56\u3092\u4e00\u7dd2\u306b\u691c\u8a0e\u3059\u308b\u3002\u3053\u306e\u900f\u660e\u6027\u304c\u3001\u59d4\u8a17\u5148\u306e\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u5316\u3092\u9632\u304e\u3001\u30d9\u30f3\u30c0\u30fc\u30ed\u30c3\u30af\u30a4\u30f3\u306e\u30ea\u30b9\u30af\u3092\u4e0b\u3052\u307e\u3059\u3002\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08\u304b\u3089\u904b\u7528\u3001\u6539\u5584\u307e\u3067\u3092\u4e00\u6c17\u901a\u8cab\u3067\u652f\u63f4\u3067\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308c\u3070\u3001\u3053\u3046\u3057\u305fPDCA\u306e\u5b9a\u7740\u307e\u3067\u4f34\u8d70\u3057\u3066\u3082\u3089\u3048\u307e\u3059\u3002\u8cbb\u7528\u9762\u306e\u76ee\u5b89\u306fIT\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u5bfe\u5fdc\u306e\u898b\u7a4d\u76f8\u5834\u3084\u8cbb\u7528\/\u30b3\u30b9\u30c8\/\u5024\u6bb5\u306b\u3064\u3044\u3066<\/a>\u3067\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

\u307e\u3068\u3081<\/strong><\/h2>\n\n\n\n
\n
\n
\"IT\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u5bfe\u5fdc\u306e\u9032\u3081\u65b9\u307e\u3068\u3081\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

IT\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u5bfe\u5fdc\u306e\u9032\u3081\u65b9\u306f\u3001\u30c4\u30fc\u30eb\u5c0e\u5165\u3067\u306f\u306a\u304f\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u307e\u305a\u76e3\u8996\u5bfe\u5fdc\u306e\u5168\u4f53\u50cf\u3068\u5185\u88fd\u30fb\u59d4\u8a17\u306e\u65b9\u91dd\u3092\u5b9a\u3081\u3001\u6b21\u306bL1\/L2\/L3\u306e\u968e\u5c64\u3068RACI\u3067\u8cac\u4efb\u5206\u754c\u3092\u660e\u6587\u5316\u3057\u307e\u3059\u3002\u7d9a\u3044\u3066\u691c\u77e5\u304b\u3089\u30c8\u30ea\u30a2\u30fc\u30b8\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u5fa9\u65e7\u3001\u518d\u767a\u9632\u6b62\u307e\u3067\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5bfe\u5fdc\u30d5\u30ed\u30fc\u3092\u7d44\u307f\u7acb\u3066\u3001\u81ea\u52d5\u5316\u3068\u95be\u5024\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u3067MTTR\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002\u6700\u5f8c\u306bSLA\u3068KPI\u3067\u54c1\u8cea\u3092\u6570\u5024\u7ba1\u7406\u3057\u3001\u30ec\u30d3\u30e5\u30fc\u4f1a\u3067PDCA\u3092\u56de\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3001\u5b89\u5b9a\u904b\u7528\u3078\u306e\u738b\u9053\u3067\u3059\u3002<\/p>\n\n\n\n

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\n

\u682a\u5f0f\u4f1a\u793eripla\u3067\u306f\u3001IT\u4e8b\u696d\u4f1a\u793e\u51fa\u8eab\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u304c\u300cImpact-Driven\u578b\u652f\u63f4\u300d\u3092\u901a\u3058\u3066\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u7d0d\u54c1\u30fb\u63d0\u4f9b\u3092\u76ee\u7684\u3068\u305b\u305a\u3001\u304a\u5ba2\u69d8\u3068\u540c\u3058\u76ee\u7dda\u3067\u3001\u4e8b\u696d\u6210\u679c\u306e\u9054\u6210\u3092\u30b4\u30fc\u30eb\u3068\u3057\u3066\u3001\u9ad8\u54c1\u8cea\u306aDX\/\u958b\u767a\u652f\u63f4\u3092\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u307e\u305f\u3001\u5f53\u793e\u72ec\u81ea\u306e\u958b\u767a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u300cBox\u30b7\u30ea\u30fc\u30ba\u300d\u306b\u3088\u308b\u6a19\u6e96\u6a5f\u80fd\u306e\u9ad8\u901f\u958b\u767a\u3068\u3001AI\u99c6\u52d5\u958b\u767a\u306e\u72ec\u81ea\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u300cGoDD\u300d\u306b\u3088\u308b\u72ec\u81ea\u6a5f\u80fd\u306eAI\u5b9f\u88c5\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f4e\u30b3\u30b9\u30c8\u30fb\u77ed\u671f\u9593\u3067\u958b\u767a\u3092\u5b9f\u73fe\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u3082\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u3084\u30d7\u30ed\u30c0\u30af\u30c8\u958b\u767a\u306b\u95a2\u3059\u308b\u3054\u8981\u671b\u304c\u3054\u3056\u3044\u307e\u3057\u305f\u3089\u3001\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/a><\/p>\n\n\n\n

\n
\u682a\u5f0f\u4f1a\u793eripla\u306e\u4f1a\u793eHP\u306f\u3053\u3061\u3089<\/strong><\/a><\/div>\n<\/div>\n\n\n\n

\u30fb\u30b5\u30fc\u30d3\u30b9\u6982\u8981\u8cc7\u6599\u306eURL\u306f\u3053\u3061\u3089 >>><\/a>
\u30fb\u304a\u554f\u5408\u305b\u30da\u30fc\u30b8\u306eURL\u306f\u3053\u3061\u3089 >>><\/a>
\u30fb\u304a\u5f79\u7acb\u3061\u8cc7\u6599\u306eURL\u306f\u3053\u3061\u3089 >>><\/a><\/p>\n<\/div>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n
\n
\n \u57f7\u7b46\u8005\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\n <\/div>\n
\n
\n \"\u5f35\u7530\u8c37\u51cc\u592e\"\n <\/div>\n
\n
\n \u5f35\u7530\u8c37\u51cc\u592e\n <\/div>\n

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